Terms and conditions

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You must pay the total fees for your course in advance before the start of your course.

Fees are not refundable if you postpone or cancel your course, except in exceptional cases at the discretion of the Directors of the school. In such a case you will be charged a £200 cancellation fee.

If your visa is refused, we will refund your deposit and course fees (if you have paid them) less any bank charges incurred. In such a case you must present the original document from the Visa Clearance Officer, giving the reasons for the refusal and you must inform the school at least one week before the start of your course.

Registration fees are non-refundable.

However, if we are unable to offer you a place on a course, we will refund any fees you have paid including the deposit and registration fee, less any bank charges.

If you study on an Intensive General English course, you may receive a discounted rate. To receive any discount on course fees all your fees must be paid by the start of your course. If you decide to extend your course, depending on the number of weeks you extend by, you may receive a further discount.

If you are responsible for paying your homestay yourself for accommodation, you should pay this every two weeks in advance. If you want to leave your accommodation before the date booked, you must tell your homestay one week in advance.

If you are studying for 10 weeks or more and want to take a holiday during your course, you must tell the school at least four weeks before the start of your holiday. We do not refund fees but add the weeks that you take as holiday to the end of your course.

You must pay for any damage you cause, either to the school premises or to your accommodation. The school may terminate a student's course in the case of serious misconduct or repeated absence without good reason.

All Lake School courses are undertaken at the students own risk. The Lake School of English Oxford cannot be held liable for damage or accident to students persons or property. Students are strongly recommended to take out personal insurance before departure to cover themselves for this and if they unexpectedly finish their course early.

The school reserves the right to cancel or change the dates, times, fees or any other details relating to courses at our discretion.

If you think you have a complaint, please talk to one of the school directors who will listen and act to try and resolve the problem. You are protected by the Lake School's obligations as a British Council accredited member of English UK. If you are not satisfied with the response, you can contact ENGLISHUK, info@englishuk.com or +44 (0)20 7802 9200 who will talk to you, investigate further and offer additional advice and guidance. You can receive further help and support from Quality English, info@quality-english.com +44 1865 390509.